![]() Sometimes cross-process business organization is confused with matrix organization (Fig. Responsibility for achieving the goals set in the system of performance indicators (in the integrated system of monitoring business results - Balanced Scorecard), and for making improvements lies with the process manager. ![]() On the other hand, the process can be viewed as a sequence of direct actions carried out "on top" of the existing organizational structure, while the functions assigned to the departments ensure the achievement of the final results of the process. ![]() Reengineering of business processes - the need for a dynamic market
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